There is a big difference between a real estate licensee and a Realtor®. Only a practitioner who has agreed to accept and abide by the Code of Ethics of the National Association of Realtors® can call himself/herself a Realtor®.
The Code of Ethics, first adopted over a century ago, is a living document. Its content is responsive to changes in law and industry. The Code has been revised and modified over the years to reflect developments in the professional real estate practice.
Despite the best of intentions, occasional conflicts and disagreements arise between Realtors® and/or between Realtors® and their clients or customers. Many times, the Code of Ethics offers guidance for resolution.
Many difficulties between Realtors® and their customers or clients result from misunderstanding or miscommunication. Individuals having difficulties with a Realtor® may want to speak with the Realtor® managing broker. Open, constructive discussion oftentimes resolves questions and/or difficulties, eliminating the need for further action.
GSMAR offers its members and their clients and customers a means to expedite certain complaints without going to court. A Realtor® or member of the public who believes a Realtor® has acted in an unethical manner that is in violation of the Code of Ethics may seek resolution by filing an ethics complaint with GSMAR. Realtor